Frequently Asked Questions
Everything you need to know about your KuKirin electric ride.
How long does shipping take for KuKirin scooters?
Orders are typically processed within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days via our local warehouse partners.
What is the warranty policy on KuKirin products?
We offer a 12-month limited warranty on core components including the motor and battery, and a 6-month warranty on peripheral accessories to ensure your peace of mind.
Are KuKirin electric scooters waterproof?
Most of our models feature an IP54 water resistance rating, meaning they are protected against light rain and splashes. However, we do not recommend riding in heavy downpours or through deep puddles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible installment options at checkout.
Can I return my scooter if I change my mind?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product is defective.
How do I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.